Privacy Policy

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

AGE OF CONSENT

By using this site, you state that you are at least 18 years or older. If you have not reached the age of 18, you may not use the Ricaneux site. If you choose to visit the Site, your visit and any disputes related to confidentiality are subject to our Privacy Policy and our Terms and Conditions of Use including, but not limited to, any limitation of damages, Arbitration proceedings and the enforcement of the laws in force in Canada. If you have any concerns about privacy at Ricaneux, please contact us and we will try to resolve them.
Ricaneux does not intentionally collect Personal Information from persons under 18 years of age. If a child under the age of 18 has provided us with Personal Information in the past, his or her parent or legal guardian may contact us for the purpose of having them removed.

 

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@ricaneux.com or mailing us at:
5540, rang Sud-Est Saint-Charles-de-Bellechasse Quebec CA G0R 2T0

USE AND COLLECTION OF PERSONAL INFORMATION

The information we learn from customers helps us personalize and continually improve your shopping experience at Ricaneux. Personal information is information about an identifiable individual, such as your name, address, telephone number, email address or payment information (“Personal Information”). Here are the types of information we gather.
Information you give us: We collect Personal Information when you voluntarily provide it through our Site, or when you provide it to us through other means. For example, we may collect Personal Information when you:

• operate our Site in accordance with its General Terms and Conditions of Use;
• notify you when an order you made through the Site is ready to be delivered or shipped, and when you acknowledge receipt of an order;
• send your order to the delivery address designated by you;
• answering your questions or requests;
• conducting market surveys and studies;
• offer promotional activities and contests;
• improve our products and services, as well as our Site;
• at your request, provide information about our products;
• send you informational or promotional communications that you have agreed to receive, including enrollment in our newsletter;
• serve any other purpose that is disclosed to you and to which you have consented;
• serve any other purpose permitted or required by law.

The Personal Information we may collect may include:

• When you create an account, your first and last name, contact information, such as your address, telephone number, or email address, and your selected home location for your account;
• If you choose to make a purchase, your payment information;
• Any other Personal Information that you voluntarily choose to submit to us.

Automatic information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies”, and we obtain certain types of information when your Web browser accesses Ricaneux. Certain information, although convenient for identification, is voluntary. It is up to you whether you want to provide this or other suitable identification, subject to any legal requirements. We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

If you choose to provide us with Personal Information, you consent to the transfer and storage of that information on our servers located in North America.

If you have provided us with your Personal Information and decide at a later date that you no longer wish to receive any information from us, you may unsubscribe using the unsubscribe message in our electronic commercial communications.
Your Personal Information may be transferred to third party service providers and subcontractors who assist us in certain ways. For example, we could work with a mandated subcontractor to deal with data processing and the operation of our computer systems, or online transactions. When your Personal Information is transferred to a third party service provider or subcontractor, that party remains contractually bound; It may only use such Personal Information to provide the services for which we have mandated it, and shall provide such personal information with appropriate security measures.
We reserve the right to transfer any Personal Information we have about you if we merge with, or our business is acquired by, a third party or if such a transaction is proposed. We may also use or disclose your Personal Information to third parties if it is reasonably believed that the use or disclosure of such information is necessary to: (i) investigate a potential violation of the law; (Ii) identify, contact, or bring legal action against any party with whom we are contractually related that is in potential breach of the agreement; (Iii) conduct investigations of data breaches or collaborate with government authorities under a legal obligation; Or (iv) protect our rights, security or property. Finally, we may disclose your Personal Information for any other purpose you consent to.
Personal Information collected electronically may also be combined with other information that you have provided to Ricaneux by other means, such as telephone.

 

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SHOPIFY

The Site may provide links to websites owned by third parties. These other sites may rely on their own privacy policies and general terms of use that are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of other Web sites owned and operated by any third party. These other Web sites may use other methods of data collection and processing. That said, we encourage you to read carefully and review the privacy policy of each site you visit. Links from our Site to other websites and any reference to products, services or publications other than those of Ricaneux do not imply endorsement by Ricaneux of such sites, products, services or publications.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

EXTERNAL LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
It is very important to protect yourself from unauthorized access to your password and your computer. Be sure to "quit" a session after using a shared computer from multiple people.

As explained above, you may always decide not to provide this information despite being required to make a purchase, or to take advantage of the key features and other features of the Site and Ricaneux.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by email at
info@ricaneux.com or by writing to us at: 5540, rang Sud-Est Saint-Charles-de-Bellechasse Quebec CA G0R 2T0

Note that the Personal Information collected about you remains strictly confidential. Only our authorized personnel have access to this Personal Information.